Last updated: April 1, 2026
Jetour Kenya operates the Jetour_KE mobile application (the “App”).
This Privacy Policy explains how we collect, use, and protect information when you use the App.
By using the App, you agree to the practices described in this Privacy Policy.
We may collect the following information when you use the App:
When you create an account, we may collect:
When you place an order through the App, we may collect:
If you contact customer support through the App (for example using support requests, phone support, or WhatsApp contact), we may collect the information you provide in order to respond to your request.
We use collected information to:
We only use your information for purposes related to providing our services.
We do not sell or rent your personal information.
We may share information with trusted service providers who assist with operating the App, such as:
These providers only receive information necessary to perform their services.
You can delete your account and associated personal data at any time directly through the Profile > Delete Account section inside the app.
Upon requested deletion, we permanently wipe personal identifiers such as your addresses, profiles, and push tokens. To maintain financial and tax ledgers, only anonymized transaction records without personally identifiable information are retained.
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is completely secure.
The App may allow you to contact support through external services such as WhatsApp. These services operate under their own privacy policies, and we encourage users to review them.
We may update this Privacy Policy from time to time. Updates will be posted within the App with a revised “Last updated” date.
If you have questions about this Privacy Policy, please contact:
Jetour Kenya
Customer Support
Email: support@jetourkenya.com
Phone: +254 718 111 111